CUSTOMER SERVICE

How can I get in contact with the Customer Service department?

You can reach our customer service department by e-mail or telephone. We are available to answer phone calls during our normal business hours (Monday – Friday; 9am – 6pm CST). If it is outside of business hours, you can send an e-mail to stores@allaccesstoday.com.

How long will it take to get my order?

The delivery of your order depends on the availability of the product ordered and the method of shipment. All orders (excluding pre-orders) are immediately sent to the shipping department and processed.

I entered the shipping address incorrectly or ordered the wrong item. What do I do now?

Since all orders are immediately sent to the shipping department and processed, we cannot stop the order. If you contact us immediately after placing the order, at 1-866-ALL-ACCE(ss), we will try to modify the order before it ships. However, if the order has already been shipped, we will be unable to modify the order.

I changed my mind, and wish to cancel my order. How can I do that?

All orders (excluding pre-orders) are immediately sent to the shipping department and processed. As a result, you will not be able to cancel the order before it ships out. Once the order has been shipped, it cannot be cancelled and you will need to follow the procedures for a return.

I ordered a pre-order item along with other merchandise. Why haven’t I received anything?

Unfortunately, we cannot ship multiple packages. Any items ordered with a pre-sale will not ship until the pre-sale release date.

I ordered a pre-order, but it is not scheduled to release for awhile. Why was I already charged?

To secure your item, our system automatically charges your card. In purchasing a pre-order, the item is held for you. We do our best to get you the item by the release date, but that is not always guaranteed. The item will ship on or around the release date.

How do I return products for a refund?

Please refer to the return/exchange policy listed in the terms and conditions. We will be happy to return or exchange any items that have not been washed or worn within 30 days of purchase. We cannot accept returns or exchanges of opened media products (CDs, DVDs or videos).

My card keeps getting declined. What is going on?

There are 2 main reasons that your card would be declined:

1.       AVS Mismatch – The system did not match the credit card address to the address entered. Make sure you typed the billing information in the correct area, and you entered the address exactly as it appears on your credit card bill.

2.       Transaction Declined – The bank has declined the card. Either there is a hold on the card or insufficient funds. Please contact your back for more information.

Why do I need to create a log in and password?

For your convenience, the system will save your order history, primary billing, and primary shipping address. Your credit card information is secure, and is not saved.

When will my charge be processed?

When you make a purchase, the charge is processed immediately. Depending on the financial institution, charges can take up to 3-5 business days to appear on your account. Note: All prices are in US Dollars unless otherwise specified.

Questions coming soon!
Until then please email support@allaccesstoday.com

Questions coming soon!
Until then please email support@allaccesstoday.com